Returns and Exchange Policy
14-Day Return Policy
We offer a 14-day return period commencing from the date of receipt of goods, during which customers may request a return.
Return Eligibility
To be eligible for a return, the item must be in its original condition, unaltered, unused, and accompanied by the original tags and packaging. A receipt or proof of purchase is mandatory.
Return Shipping Costs
Customers are responsible for covering the return shipping costs.
Return Initiation Way
1,Customers should initiate a return by contacting us at lumenpaul01@gmail.com
within 7 days upon received the goods. We guarantee a feedback email within 24 hours of receiving the request.
2,Customer can "log in" memmbership and check order history to initiate a return for parcels.
Return Shipping Label and Instructions
Upon acceptance of the return request, we will provide a return shipping label along with detailed instructions for the return process.
Return Processing Fee
A 10% return processing fee will be applicable to all returns, which will be deducted from the refund amount.
Inspection for Damages and Discrepancies
Upon receiving the order, customers are advised to inspect the goods immediately. In the event of defects, damages, or incorrect items, contact us without delay to facilitate a prompt resolution.
Exceptions to the Return Policy
Certain items are exempt from returns, including custom-made products, special orders, and personalized items. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Please reach out for clarification on specific items.
Parcel need to shipped into designated warehouse address.
Sale Items and Gift Cards
Returns are not accepted for items purchased on sale or for gift cards.
Exchanges
For the most expeditious exchange, we recommend returning the original item and subsequently making a separate purchase for the desired replacement item.
European Union 14-Day Cooling-Off Period
For shipments destined for the European Union, customers are entitled to a 14-day cooling-off period during which they may cancel or return orders without providing a reason. The conditions for return remain the same as stated above.
Refunds
Notification of the refund approval will be communicated once we have received and inspected the returned item. Provided the return is approved, a refund will be processed to the original payment method within 10 business days, minus the return processing fee. Please note that additional time may be required for your financial institution to process and reflect the refund.
Refund Delays
If more than 15 business days have elapsed since the approval of your return and the refund has not been processed, please contact us at lumenpaul01@gmail.com for further assistance.